Unless stated otherwise our Pendants are 925 Silver Sterling and our Chains are Authentic Stainless Steel.

Pre-orders are usually just for brand new items so people can be the first and get possible deals and offers.

A Pre-order is on a release of a new 'pre-order item' which will be stated in the description and/or title are products that once ordered will start production and take 3-6 Weeks until ready to be shipped out.

Production takes 3-6 weeks for most items unless commented otherwise.

Once production is complete or your item is 'In-Stock' to begin with, processing times are 1-3 Days

Shipping times are:

UK - 1-5 Days

Europe - 5 - 15 Days

Worldwide - 7 - 25 Days

United Kingdom free shipping on orders over £75.

Worldwide free shipping on orders over £160.

Otherwise shipping is:

United Kingdom (Mainlands) - £4

Ireland - £7

Europe - £9

Rest of the World - £15

No we do not pay any import fees on your behalf, any international orders could be subject to import fees. (We ship from United Kingdom)

For more information please check your countries import regulations.

Any orders that refuse to pay import tax if requested by their delivery courier can be returned but shipping and return delivery cost will not be refunded.

We offer refunds and/or exchanges within the first 30 days of your purchase.

If there is a problem with quality or damage, we will replace your item with the same item for up to 1 year!

Your item must be unused and in the same condition that you received it.

To open a Return request please contact us here.

As we believe in our products and know our items are made from only the most reliable and long lasting materials we offer 1 year warranty!

If your item has been damaged or broke due to lack of quality we will replace it no questions asked.

To open a warranty replacement request click here.

You can contact us for any inquires at this link!